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Frequently Asked Questions
Why is my order delayed?
Order delays may occur due to high order volume, product availability, weather conditions, or courier issues. Rest assured, our team is working to deliver your order as quickly as possible. You will be notified if there is any significant delay.
How do I cancel an order?
You can cancel your order before it is shipped by contacting our customer support via phone or message. Once the order has been dispatched, cancellation may not be possible.
How do I modify an order?
To modify an order (such as changing items, quantity, or delivery details), please contact us as soon as possible. Order modifications are only accepted before shipment.
How do I track an order?
After your order is confirmed and shipped, you will receive tracking details via SMS or phone call. You can also contact our support team for real-time updates on your order status.
How do I get a refund?
If you are eligible for a refund due to cancellation, return, or product issues, the refund will be processed after verification. Refunds are issued through the original payment method within the specified processing time.